Disabled Visitors

Large print version of this information
Large print version of information for disabled visitors available here

Visiting Swansea city centre 

Travel details
By car (Waterfront Winterland postcode is SA1 3ST)

Travelling west
From M4 take Junction 42 and follow signs to City Centre

Travelling east
From M4 take Junction 45 or 47 and follow signs to City Centre

For Waterfront Winterland follow brown signs for National Waterfront Museum. There is a large signposted car park alongside the facility.


Swansea Mobility Hire

Swansea Mobility Hire provides powered scooters, wheelchairs and manual wheelchairs to help people who have limited mobility to shop or visit other facilities within Swansea City Centre.

Swansea Mobility Hire
Swansea City Bus Station
Plymouth Street

Phone 01792 461785 or e-mail swanseamobilityhire@swanseacitycentre.com 


Public transport
From Swansea High Street Railway turn left and continue along High Street to Castle Square. From Castle Square continue along Princess Way and look for the Big Wheel.

From Swansea’s main bus terminus (Quadrant) follow signs for Maritime Quarter and National Waterfront Museum and look for the Big Wheel.

Find more travel information at www.traveline-cymru.info – 0871 200 22 33.


Car parking
Have a look at the car parks page on the council’s website which lists the spaces available for disabled visitors.


RADAR facilities and Changing Places sites Changing Places
The RADAR key scheme is a nationally recognised scheme that provides access to quality public services using a key. RADAR Keys are obtainable for £3 from the Civic Centre on Oystermouth Road – 01792 636000 or the Tourist Information Centre on Plymouth Street – 01792 468321.

Changing Places provide accessible toilet facilities for people with profound and multiple learning difficulties and other disabled people who cannot use standard accessible toilets.  The facility provides extra space for disabled people and their personal assistants or carers, and a height adjustable changing bench and hoist.

Location Radar Changing Places
Civic Centre, Oystermouth Road y
Quadrant Bus Station Public Toilets (link to map on council site) y y
Welcome Lane Public Toilets (link to map on council site) (behind Castle street, near Argos) y
Caer Street Public Toilets (link to map on council site) (next to Olde Cross Keys) y
Maritime Quarter Public Toilets (link to map on council site) y
Healthmatic Automatic PC, Maritime Quarter y
National Waterfront Museum, Oystermouth Road (not council run) y
LC Leisure Centre, Oystermouth Road (not council run) y
Swansea Railway Station, High Street (not council run) y


Waterfront Winterland information for disabled visitors

Access to the Waterfront Winterland site is free via prominent entry points. Public areas are tracked and raised areas are ramped. Ice skating and attractions are charged for at the advertised rates.


Special features
Disabled customers are welcome to use the ice rink itself, as specialist sledges are available and customers may wish to be assisted by a steward (where available). Visitors are also welcome to access the ice rink with their own wheelchair.

More stable double bladed ‘Bob’ skates are also available and stabilizer aids are available for younger visitors (the stabilizer is a model penguin with handles and a sturdy base).

Special grip shoe covers which have purchase on the ice are available for both carers/personal assistants and disabled visitors.

Wherever possible, arrangements to access various funfair rides will be made. Please make enquiries at the main token booth.


Toilets and changing
An accessible toilet along with a ‘Changing Places’ facility (toilet and changing facility) are available on site.  The Changing Places unit is spacious with a toilet, sink, changing bench and a hoist. If you don’t have a ‘Radar’ key, please ask at the skate-house.

An accessible toilet and Changing Places facility are also available at the National Waterfront Museum and LC nearby during opening hours.


First aid
There is a first aid room at Waterfront Winterland with qualified first aiders are in attendance at all times. Please ask a steward if you require medical assistance.


Nearest accesible parking for people visiting Waterfront Winterland is the ‘pay and display’ car park at the LC (west) which is conveniently situated on the main Oystermouth Road heading west into Swansea. The car park is located within the Maritime Quarter and adjacent to Waterfront Winterland and the National Waterfront Museum, so it is easily identifiable.


For further information please ring 01792 635428.

This post is also available in: Welsh